Ever since Yogi Adityanath took over the reins of the Uttar Pradesh government as the Chief Minister, the safety, security, and all-round welfare of the needy, vulnerable and deprived sections have been among the top priorities of the government.
In the efforts to realise the above objective even during such challenging times, according to the instructions issued by the Uttar Pradesh government, under the ELDERLINE project, all senior citizens in need are being provided complete assistance and comfort amid the ongoing Covid-19 pandemic across the state.
In order to address the concerns and grievances of the people aged above 60 years of age, the Yogi Government through this initiative has reached the vulnerable section and homeless elderly citizens in times of crisis to help them in terms of health concerns, emotional support and legal aid.
The toll-free helpline facility was made operational in Uttar Pradesh on May 14 to extend complete support to the elderly citizens across all 75 districts of Uttar Pradesh.
The helpline- 14567, is being cited as a critical step to reach the elderly in need during the prevailing pandemic in the state, as it receives as many as 80 to 90 actionable calls on a daily basis from various districts of Uttar Pradesh ranging from Noida to Ballia.
Amid the prevailing pandemic, Uttar Pradesh became the first state in the country to extend emotional care and support, health and legal assistance to the elderly through the call centres which remain functional from Mornings 8 am onwards to 8 pm in the Evenings regularly. The Yogi government in collaboration with the Ministry of Social Justice and Empowerment, Government of India, has effectively implemented the scheme throughout the state.
All queries pertaining to information on old age homes, physiotherapy units, health related, mental health related and legal issues are being addressed promptly, thereby ensuring quick redressal of grievances as directed by the state government. The ELDERLINE facility has been operationalised with the assistance of Tata Trusts and the NSE foundation.
